Privacy policy

PRIVACY POLICY

At QUEST Plants (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.

1. INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information

When you:

  • Submit an enquiry

  • Request a quote

  • Book a workshop

  • Place an order

  • Subscribe to our newsletter

We may collect:

  • Name

  • Email address

  • Phone number

  • Company name

  • Billing and delivery details

Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on site

  • Device information

This data helps us improve website performance and user experience.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Respond to enquiries

  • Provide quotations and services

  • Process bookings and payments

  • Deliver installations or rentals

  • Send relevant updates or marketing communications (if you opt in)

  • Improve our website and services

We do not sell or rent your personal information to third parties.

3. SHARING OF INFORMATION

We may share your information with trusted third parties only when necessary, such as:

  • Payment processors

  • Delivery partners

  • IT service providers

  • Professional advisors

These providers are required to keep your information secure and confidential.

4. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration.

However, no online transmission can be guaranteed to be 100% secure.

5. COOKIES

Our website may use cookies to enhance your browsing experience and analyse site traffic.

You may adjust your browser settings to decline cookies if preferred.

6. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or marketing updates, you may unsubscribe at any time using the link provided in our emails.

7. YOUR RIGHTS

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. THIRD‑PARTY LINKS

Our website may contain links to third‑party websites. We are not responsible for their privacy practices.

9. CONTACT US

If you have questions about this Privacy Policy or how your information is handled, please contact:

moreinfo@questplant.com

10. POLICY UPDATES

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.